Introduction
The protection of personal information is important to the A.R. Williams Group of Companies. Our employees play an important role in protecting personal information. Our employees are required to take all reasonable steps to ensure that personal information is protected from unauthorized access.
Collection, use and disclosure of personal information
Although we deal commonly with other companies and in those cases do not collect personal information other than business contact information, we also deal with individual customers. We collect the personal information of our individual customers in order to administer the contract for products and/or services. When dealing with these individual customers, we collect the following types of personal information:
- Customer name
- Customer address and telephone/fax numbers
- Customer e-mail address
This personal information is collected for the following purposes:
- In order to contact the customer for instruction and billing purposes
- For administration of the contract for product and/or services.
- For the purpose of direct mailings of product information and promotions.
We only collect personal information directly from the customer except when we have the customer's consent to collect information from elsewhere or are permitted by law to collect it without the customer's consent.
We only use a customer's personal information for the purposes outlined above. If we need to use the personal information for any other purposes, we will contact the customer and obtain consent prior to that use.
We disclose customer's personal information to third party service providers. We disclose this information in order to allow for delivery of product/service. We do not disclose personal information to third parties for any other purposes.
Our customers have the right to withdraw consent for our collection, use or disclosure of their personal information at any time. However, if a customer does so, it may affect his/her ability to purchase/rent any equipment, parts or service work.
Business contact information is not protected by this policy. This type of information is not considered to be personal information and may be collected, used and disclosed without consent.
Consent
In most cases, customers consent to us collecting, using and disclosing personal information for the purposes outlined above by simply agreeing to provide us with the personal information. However, there may be cases where we require explicit consent including product mailers. The withdrawal of this consent will generally not affect a customer's ability to obtain the product or service they require, however by providing us with consent for the previously outlined uses, we can offer specials and discounts, advise of product training, etc.
Storing Personal Information
We only keep personal information for as long as is necessary for the purposes outlined above. This may include keeping the information after a sale/repair order is completed in order to resolve any problems or concerns that may arise. We are also required by law to maintain certain records for set amounts of time. We have appropriate safeguards in place to protect personal information and when we no longer need the information, it is destroyed. We try to keep the personal information as accurate as possible and customers can assist us by providing us with updated information when necessary.
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